Describe the real environment
Understand who depends on the system, when they use it and what happens when a dependency is unavailable. These conditions shape architecture and release decisions.
Plan for the imperfect path
Define useful errors, retries and recovery procedures. Consider how support staff will find a problem and what information they need to resolve it.
Keep improving after release
Monitoring, feedback and regular maintenance are part of the product. A clear support plan gives the business a route from an unexpected problem to a considered fix.
Discuss Your Software Requirements ↗