Build, integrate or modernise? Start with the workflow.

Map the work first

Follow a real task from request to completion. Note the people involved, the information they need and the points where they repeat work. This map is more useful than an initial list of features.

Choose where custom software matters

An existing product may cover common needs. Custom development becomes useful when distinctive rules, complex integrations or an important user experience are central to the business.

Deliver in useful stages

A focused first release should complete a real workflow. Use what the team learns to decide what comes next, rather than expanding scope before the first version is used.